Service News Issue 23/2019

Bring the machine to your office

A programming station from HEIDENHAIN is the exact copy of a control. But it's a copy only of the control. It doesn’t duplicate the machine itself. By offering a digital twin, the HEIDENHAIN Service department is now remedying this state of affairs. 

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Service rather than do-it-yourself

The StateMonitor software lends greater transparency to your operating procedures and optimizes your production processes. To help you keep the overview while installing StateMonitor, we offer a commissioning service. It’s especially worthwhile if you have a complex network and require a more customized configuration. 

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Control your changing systems with HEIDENHAIN

HEIDENHAIN offers automation solutions for all machine manufacturers. These solutions enable changing systems such as pallet, tool, workpiece, and electrode changers to be connected to machines and the TNC control from a one-stop shop. Our implementation package includes the HEIDENHAIN PNC 610 control, various functions of the TNC controls such as pallet management, and support through the PLC Programming Helpline of the HEIDENHAIN Service department. 

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Technical support

NC Support Helpline
+49 8669 31-3101

PLC Programming Helpline
+49 8669 31-3102

NC Programming Helpline
+49 8669 31-3103

Encoders Helpline
+49 8669 31-3104

Application Programming Helpline
+49 8669 31-3106

Replacement Parts and Repairs Helpline
Germany: +49 8669 31-3121
International: +49 8669 31-3123

Please use our request form to send us a question.

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